Frequently Asked Questions
General Questions
What services do you offer?
We provide a comprehensive range of design services including brand identity, web design, print design, packaging design, and digital marketing materials. Each project is tailored to meet our clients' specific needs and objectives.
How long does a typical project take?
Project timelines vary depending on scope and complexity. A basic design project might take 2-3 weeks, while more comprehensive projects could span several months. We'll provide a detailed timeline during our initial consultation.
Process & Workflow
How do we get started?
The process begins with an initial consultation where we discuss your needs, goals, and vision. After gathering requirements, we'll provide a detailed proposal outlining the scope, timeline, and investment for your project.
What is your revision policy?
Our standard packages include two rounds of revisions. Additional revisions can be accommodated at an hourly rate. We work closely with our clients to ensure satisfaction at each stage of the project.
Technical Questions
What file formats do you deliver?
We provide files in industry-standard formats suitable for your needs. This typically includes AI, EPS, PDF for print materials, and optimized web formats like SVG, PNG, and JPG for digital use.
Do you provide source files?
Yes, source files are included with most projects. This ensures you have access to your design assets for future modifications or additional applications.
Pricing & Payment
How do you structure your pricing?
We offer both project-based and retainer pricing models. Each quote is customized based on project scope, complexity, and timeline. We're happy to provide detailed proposals after understanding your specific needs.
What are your payment terms?
We typically require a 50% deposit to begin work, with the remaining balance due upon project completion. For larger projects, we can arrange milestone-based payments. We accept major credit cards and bank transfers.
Still Have Questions?
Can't find the answer you're looking for? Feel free to reach out to our team directly. We're here to help and would be happy to address any specific questions or concerns you may have.